EN
Eathan N

1 reviews | Active since Jan 2014

30 Oct 2016, 21:11

Simply put, I will never support this store again!!

<p>Shocking service at your canal walk branch today! I wanted to enquire about purchasing wireless headsets and was greeted by a rude consultant!!</p> <p>I asked the consultant for assistance and he got upset with me and put the phone down with an attitude as if I was bothering him. And it was not like he was even on a call yet or anything.</p> <p>I asked him if these wireless headsets have a mic and he replies no they don't but very rudely. Upon reading the box more i noticed it did indeed have a built in mic.</p> <p>I had to ask him more than once for assistance before he looked my way and was given a very ugly attitude to my and my girlfriend. We immediately left and purchased these headsets at another store who knew the DEFINITION of customer service!</p> <p>Never again will I set food in your stores! This happened today 30/10/2016 at about 3PM. There was a guy sitting right next to where these headsets were. I have NEVER been treated this way from any company. I will make sure this experience reaches everyone I know!</p>

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Replies (1)
Game
Game's reply31 Oct 2016, 07:20
Official

We acknowledge receipt of your complaint with reference ***6.

I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.

Senior Management will contact you where after corrective action will be taken.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73