Hellopeter
Share Your Experience
JO
JACOMINA O

1 reviews | Active since Feb 2018

13 Feb 2018, 15:05

SIM SWAP FROM PAY AS YOU GO TO CONTRACT NOT DONE

I VISITED THE GAME STORE IN KEY WEST SHOPPING CENTRE KRUGERSDORP ON SUNDAY THE 4 FEBRUARY 2018 TO TAKE OUT TWO NEW VODACOM CONTRACTS. THE LADY AT THE VODACOM KIOSK WERE SO BUSY LISTENING TO MUSIC ON HER EARPHONES VIA HER CELLPHONE THAT SHE DID NOT ATTEND TO ME IN A RESPECTFUL AND PROPER MANNER. I REQUESTED THAT SHE MUST PLEASE ARRANGE THAT I KEEP MY PAY AS YOU GO NUMBER ON ONE OF THE PHONES. TO MY DISCOMFORT SHE DID NOT ARRANGE IT AND I HAD TO RETURN TO GAME KEYWEST AGAIN THE NEXT SATURDAY 11 FEBRUARY 2018. I FOUND A MAN AT THE CUSTOMER SERVICE BOOTH AND EXPLAINED TO HIM THAT DUE TO THE ATTENDANT NOT GIVING ME PROPER SERVICE THE PREVIOUS WEEKEND I NEED TO TRAVEL FROM RANDFONTEIN TO TRY AND SOLVE THIS PROBLEM. HE CALLED AN ADMIN LADY WHO DID NOT SOLVE THE PROBLEM EVEN AFTER WE GOT VODACOM ON THE LINE FROM MY DAUGHTERS PHONE TO HELP HER SOLVE IT. I GOT THE IMPRESSION THAT SHE WAS TRYING TO PERSUADE ME TO ACCEPT MY FATE OR LOSE OUT ON THE ADVERTISED OFFER. I WENT HOME AND WROTE AN EMAIL TO GAMES CUSTOMER SERVICE HELP LINE. A LADY REP**** ON MONDAY 12/02/2018 AND PROMISE TO INVESTIGATE THE MATTER. I DID NOT GET A REPLY AND ON TUESDAY 13/02/2018 I WROTE ANOTHER EMAIL. A MAN ANSWERED AND HIS REPLY WAS THAT I MUST GIVE HIM MORE DETAILS OF THE STORE NAME BECAUSE THE LADY IS ON LEAVE. UP TO THIS MOMENT I AM STILL WAITING FOR A PROPER ANSWER ON HOW TO RESOLVE MY PROBLEM.

0
Replies (3)
Game
Game's reply13 Feb 2018, 21:47
Official

Good day,

We acknowledge receipt of your complaint with reference ***3 and would like to apologise for any inconvenience caused.

We are glad to confirm that your were contacted by management to resolve the matter at hand.

Please do not hesitate to contact us should you require any further assistance.

Regards

Game Customer Service

***73

***

JO
JACOMINA O's update20 Feb 2018, 08:19
Reviewer Update
I wish I could say good day, Up to this moment my complaint has not been resolved. Mr Lufuno the floor manager at Game Key West contacted me on the 13 February 2018. He said that they are working on solving my request to change my Vodacom contract number to my pay as you go number. On the 15 February 2018 I call him to find out what action has been taken. He said I should sms the number that I wish to change. I did it. On Friday the 16 February I visited the store again to follow up. I found Mrs Busi the admin lady that I spoke to before manning the Vodacom kiosk. She was reluctant to attend to me and made me feel like the enemy. She said they have send an email to head office but the person was of sick or on leave. She called Mr Lufuno to attend to me. He told me that I must feel good about myself making history because this has not been done. Up to today my problem has not been resolved. Please can the management of Game or Vodacom solve this problem and contact me via email because I am not able to take calls during the day due to my work environment. I did call the number on Mr Herman vd Berg email ********** 32273 but phone is constantly busy.
JO
JACOMINA O's update27 Feb 2018, 13:06
Reviewer Update
Here I am again still having the same problem. After visiting the Game store in Key West Shopping center again on 16 February 2018 and meeting Lufuno the floor manager who managed the Vodacom kiosk. I received a whats app from Lufuno on the 20 February 2018 telling me that they send emails to head office on a daily base the photo of an e-mail were send to me dating 20 February 2018. He inform me that Vodacom will deal with my problem now. I then received a sms on 20 February 2018 from Vodacom informing me that my contract number has been deleted. On the 21 February 2018 I received SMS Credit done and send for further approval the process will take 10 to 14 working days. Today I received an sms from Vodacom with a code only. I am trying to find out what the code mean. Vodaco tell me to call Game. Oh man is there any human beings working at game that can contact me to clear up this terrible consumer experience. Please contact me after 16h00 and tell me what is going on. Or if it is too much of a problem giving me the service I should have received from the beginning maybe I should go over to CELL C.