JN
Jasmine N#
1 reviews | Active since Apr 2011
20 Apr 2016, 15:37
Sim Card STill not Activated
Game Fourways takes not responsibility for the contracts that they have signed up. My sim activation for contracts taken has still not be activated and I will still be paying for the full contract for a service I am unable to use.<br> Will never recommend Vodacom and Game to anyone.
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Replies (1)0
Replies (1)
Game's replyOfficial
21 Apr 2016, 09:27Hello daelene,
We acknowledge receipt of your complaint with reference ***6 and apologize for your inconvenience in this matter.
According to Vodacom your application, was wiped from Vodacom's system.
The store spoke to the 3D CALL CENTRE NUMBER ***, Vodacom confirmed that it was a system error from their side. You will not pay.
The application was not activated.
Store management advised you accordingly and will take ownership with the new application.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***6 and apologize for your inconvenience in this matter.
According to Vodacom your application, was wiped from Vodacom's system.
The store spoke to the 3D CALL CENTRE NUMBER ***, Vodacom confirmed that it was a system error from their side. You will not pay.
The application was not activated.
Store management advised you accordingly and will take ownership with the new application.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply21 Apr 2016, 09:27
Official
Hello daelene,
We acknowledge receipt of your complaint with reference ***6 and apologize for your inconvenience in this matter.
According to Vodacom your application, was wiped from Vodacom's system.
The store spoke to the 3D CALL CENTRE NUMBER ***, Vodacom confirmed that it was a system error from their side. You will not pay.
The application was not activated.
Store management advised you accordingly and will take ownership with the new application.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***6 and apologize for your inconvenience in this matter.
According to Vodacom your application, was wiped from Vodacom's system.
The store spoke to the 3D CALL CENTRE NUMBER ***, Vodacom confirmed that it was a system error from their side. You will not pay.
The application was not activated.
Store management advised you accordingly and will take ownership with the new application.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73