Sies,game Paarl

I have purched an KIC freezer from game paarl on the 30th July 2018..they did not have stock so i paid for it to be delivered on the 1st of August 2018..on the 8th i went back to the store to inform them that the top of the fridge was not making cold where i was informed that they would log a call to the manufacturer,it will take up to two working days before a technician will get into contact with me..i then had to do my own follow up as nobody contacted me,on my second visit to the store,the 3rd working day after the fault was logged,i was informed that someone will definitely contact me that day or the following day,which did not happen.. again on the 4th working day i had to phone around after them,asked for the technician number just to found out from the repair company that they did not recieved any jobcards from game at all..i then phoned the store where i was told that there is no jobcard,but after speaking very harsly to the consultant,i was given the jobcard reference..where i had to phone the repair company again and gave it to them..while waiting for repair company to follow up,i phoned game and asked to speak to the store manager who was unaware of my troubles at his store,he then take my number and said he would get back to me,which he did not.. someone else phoned me whom I've never dealt with informing me that the tech would come out to my house that specific day 15th August..my fridge was collected indeed,but by an second hand repair shop who will acess it and the told my mother it will be brought back with in two days..how the **** can game do that,a brand new fridge sent off to a second hand repair shop..that is not right,i am so disappointed in this store..i have even bought a chest freezer and a dstv explora from them,and i have a printer on call back,this is the worst shopping xperience i have ever had..i will never ever buy from them again,sies game Paarl..