SICK AND TIRED OF LIP SERVICE

I purchased a whirlpool washing machine in November 2017 with an extended warranty that expires at the end of this year (2022). I logged a problem with the machine in December 2021 and have yet to see a technician. Have phoned Game spoken to the extended warranty lady Vinolla a couple of times and have even phoned and spoken to the manager Ruhan a lot of the times. This is at Game Pmb city centre. Ruhan has told me that Whirlpool has no spares for their machines which is why I am not seeing a technician, but surely in 5 months they could’ve gotten spares from somewhere? To top it all Defy are the people who service the extended warranties for game and they have even decided on their own that I am Using the machine commercially and therefore they have the right to let my extended warranty lapse.