Shovking - Game Store Highveld Mall Continues to evade and dismiss facts during investigation.

I am extremely concerned by the conduct at the Game store in Witbank, which in my view points to ******** behaviour.

After raising a complaint about unexplained double charges and missing funds, I was initially assured by Game head office that the matter would be investigated thoroughly. However, when the store manager contacted me, instead of addressing the double charges, she attempted to deflect the issue by sending me footage of myself making legitimate purchases that I can fully account for.

The facts are very clear:

• I made two purchases on a Friday, yet five separate transactions were recorded against my account. • When adding up the purchases made, the totals do not match the actual amount deducted. • I specifically requested that the duplicate charges be investigated. Instead, I was told the manager was “on leave” and would look into it later. • Upon following up, I was told, in an unprofessional and evasive manner, that I was now being blocked. This happened directly after I raised the possibility that she herself might be implicated in the missing funds.

Being blocked by the store manager after raising a legitimate financial concern is unacceptable, unprofessional, and, at worst, indicative of guilt. This behaviour not only obstructs any chance of resolution but also raises very serious red flags about accountability and transparency at this branch.

I have notified the National Consumer Commission (NCC) of this matter, and I will not leave it here. The fact that my card was unilaterally reopened, the investigation was closed without my consent, and I was simply told the missing funds were my own spending, is unacceptable.

This review is the first step in the legal process to ensure this matter is properly investigated. Consumers have a right to honesty, transparency, and accountability, all of which have been ignored here.