ZM
Zakithi M

1 reviews | Active since Sept 2011

05 Jan 2017, 17:03

Should be ashamed

<p>On the 27th of December I was at Game Canal Walk. And again there were lots of staff members who brazenly walked past me without offering service. I was looking for Play Station Console. I stood by the Play Stations and no one came to assist. I approached a lady in uniform and she said she will get someone who works by the Play Station section. She came back to me and pointed out a lady that will come to help me. The said lady helped everyone else but me. Didnt even say a word to me. And in the time i waited for her at least two other staff members passed me without asking if i need help. A gentleman walked past me and i stopped him ( second staff member i had to approach for help) and he said he will get someone who works by the Play Station section. A gentleman finally came to assist and when i pointed out to the lady who was meant to help me he said oh but she doesnt work by the Play Stations ( Im a customer, i dont know nor do i care who works by which section, good customer service means that staff should ensure that all customers are serviced and not JUST their sections).</p> <p> </p> <p>Anyway I went to DionWired and purchased the Play Station there. And the guy who helped me was initially standing by the till but he spent 30 minutes with me.</p>

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Replies (1)
Game
Game's reply06 Jan 2017, 07:39
Official

We acknowledge receipt of your complaint with reference ***2.

I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.

Senior Management will contact you to discuss this matter and corrective action will be taken.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,