RM
Ray M

1 reviews | Active since Jun 2021

03 Dec 2023, 11:33

Shopping At Game

On Tuesday, November 28th, 2023, my wife and I had a terrible experience at Game located in Clearwater Mall. We were looking for some assistance to find a particular item, but unfortunately, there were no staff members in sight. After wandering around, we eventually stumbled upon a man in the outdoor/camping section, who we assumed was just another shopper since he was not wearing a Game uniform.

After walking all the way from the section we were in to the front desk, we asked someone using the intercom/walkie talkie to call someone who could help us. To our surprise, it was the same gentleman from the outdoor/camping section who had seen us looking for help but never bothered to assist us. It was quite a distance for me to walk as I am currently using crutches.

To make matters worse, the air conditioning was not working, and the shop was uncomfortably hot. Overall, it was a very unpleasant experience, and the service at Game in Clearwater Mall was certainly not up to par.

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Replies (1)
Game
Game's reply04 Dec 2023, 17:42
Official
Hi Ray, thank you for getting in touch. I'm sorry, for the service you received in store and understand your disappointment. This is certainly not the experience we want you to have. Your query will be escalated and you will be contacted.