SHODDY CUSTOMER SERVICE FROM GAME MALL @ REDS

I would have put ZERO STARS if given the option. Please see attached invoice from Game for the electric kettle that is faulty. On the 20/04/2024 we went to the Game store located @ Reds Mall and was told that even though the product has a 1 year warranty they have to booke the product for repairs. Game refused to replace/refund the product. I was also informed my the Game Store Manager that Monday the 22/04/2024 he will call us and advise as as to the status of the warranty and he told us that it is very likely that I will receive a new product. It's been 2 weeks and no correspondence has be sms'd or emailed to me. I find this service from Game Store UTTERLY UNACCEPTABLE as the manager informed me that feedback will be provided on the 22/04/2024, (as stated above). This type of shoddy customer service beyond contemptible as this behaviour shows a lack of respect for me as the customer

Please deal with this situation immediately, I no longer want a replacement, I now want a refund.