Shocking service levels at Game Ballito Junction Mall

The levels of customer service at the Ballito Junction Regional Mall branch of Game stores is extremely shocking.

Buying a DSTV Explora took close to an hour. Firstly all the sales representatives at the electronics section have a terrible habit to dealing with other customers while they attend to one. We experienced this with two different sales reps.

We paid for the product and had to collect it after 15 minutes ("for the sales to be uploaded onto the system"). When we were back we then had to wait for someone to print a delivery note after the sales representative dumped us at the information desk and disappeared.

We then waited more than 10 minutes while no one was attending to us. At that time I had had enough and wanted to cancel the sale and get a refund. The person at reception then told us to go to the Customer Services desk. When we got there there was no one at the desk and other customers were also waiting there.

I ended up having to page the duty managers myself via the store PA system.

The level of customer care and awareness at this branch of Game Stores is absolutely shocking. I live less than 2 minutes from Ballito Junction Mall but I'd sooner drive to Gateway Mall (25 minutes away) than ever have to use this branch of Game Stores. Massmart will have problems with this branch.