Shocking service from store managment

<p>I would appreciate some constructive advice regarding an incident today which has left a very sour taste in my mouth and definitely lost Game, Weskus Mall, a faithful customer of 10 years. In March 2015, I purchased a large table-top oven with 2 hot plates for R900 with a 12 month guarantee. Within 7 months, all the paint had bubbled on the top and rust was evident in the oven. I returned the stove to Game under warranty, and it was sent back to the supplier for repair. After two and a half weeks, the stove was returned to Game, and I informed the customer service dept. that I required an extended guarantee to kick in from the repair date, which the lady assured me was done. Long story short, 7 months later, rust is back and stove has been tripping the entire house since Friday. I went through to Game today with the stove and all documents to address this irritating issue, only to be told by a store manager 'Sorry, not our problem - your warranty has expired'! Considering this appliance is only 15 months old, I was not happy at all about the manager's response or attitude to my predicament. I have a family to feed, and not having a stove is a major problem, especially in winter. Having been in the hospitality and service industry most of my life, I value customer relationships and have always gone out of my way to ensure the clients are happy and satisfied with the product or service that I offered. I will be contacting the supplier directly to air my absolute dissatisfaction with their product, as well as the customer care from one of their major distributors. Pathetic service indeed ......</p>