Shocking service from Game store and Dawnwing

I placed an order on Feb 8, 2022 2:51 PM, order number ***. I was on a live chat with one of Game agent (Sinovuyo) on Friday 11/02/2022 regarding the delivery of my order which was marked as dispatched on Wednesday. I was advised the order would be delivered on Friday 11/02/2022 and was given courier (Dawnwing) ref which is G*** to follow up with them regarding my delivery. Dawnwing advised package would be delivered on Friday and still did not receive my package. I then followed up with Dawnwing today 14/02/2022 the agent advised the courier guy was hijacked on their way to deliver my parcel. To my surprise Dawnwing agent advised I should contact Game regarding this incident when I thought it's their job to communicate with Game about this. I connected with Sinovuyo from Game to advise of what Dawnwing advised, she/he escalated the issue. When I asked for escalation ref she said I can use the order number to follow up. I then connected on live chat with another Game agent who advised the issue is being investigated. To my surprise at 22:32 I received a receipt of confirmation from Game that I have received the package. I then quickly logged into Game store portal to check the status of the order which has been marked as delivered when I was told there is an investigation ongoing regarding this issue