Shocking Service from Game Mall of Africa

Absolutely shocking service from Game Mall of Africa. Covid- Protocols not being adhered to. Store Manager, Mark is rude, detached from his business, gets defensive when confronted with complaints. He is extremely arrogant. His staff are cold and not helpful. The customer service is less than complimentary. I had left a message with the store manager to get his line manager to contact me ( Regional Manager) of game, Johan Bosch. I still have yet to get a call from the regional manager. Absolutely indicative of how serious he really takes his customers and his business respectively. It has been 6 days and I still have not heard from the Regional Manager. I have left several message for the Regional Manager to contact me and he still has not to date. I will definitely be escalating this matter to the Divisional Executive and the CEO, by means of a formal complaint. Will never shop at this store again. Clearly the Regional Manager, Johan Bosch has some serious work to be done in that store. Clearly this is not a leader led business. Game is not the reputable store it once was.