Shocking Service from Game Galleria – Defective Fridge & No Assistance

I purchased a Defy side-by-side fridge from Game Galleria on 09/03/2025, paying in full. The fridge was delivered on 11/03/2025, but to my disappointment, it was defective, producing a loud noise from the motor and experiencing rapid frost buildup in the freezer. I immediately contacted Game Galleria, dated the 12/03/25, where a salesperson informed me that a technician needed to inspect the fridge within 24 to 48 hours, and I was given a reference number. I also reached out to the Game Contact Center and was issued another reference number.

Since then, I have received no updates, no follow-up calls, and no technician visit. On 14/03/2025, after waiting three days, I attempted to call Game Galleria four times, only to be placed on hold until. Frustrated, I contacted the Game Contact Center again, and I was told that my case would now be escalated yet still, no one has reached out to assist me.

I find this absolutely unacceptable. It has now been five working days, and I am still waiting for assistance with a brand-new fridge that is well within the 7-day return period. It is appalling that Game treats customers this way after they have spent their hard earned money. Based on this terrible service, I would not recommend purchasing from Game Galleria to anyone. I demand immediate resolution, either in the form of a replacement or refund, as I refuse to wait indefinitely for a defective product to be assessed.