Shocking service from Game Finright Insurance

<p>I purchased a mobile phone from Game and took out insurance for the phone from the agent at Game.</p> <p>On the 29th December our home was burgled and my phone ******. I advised Game Finright by phone as well as e-mail of this and they told me what documentation was required for this claim. It was sent to them on the 29th. I then phoned again to find out how this claim was progressing. They then advised that they needed more documentation which was sent on the 3rd January. Each representative that I spoke to was more concerned about the type of phone I would choose for a replacement. </p> <p>I followed up with another phone call and was advised that the claim had not been sent for authorisation and what phone would I like. On three occasions I was told that I would have delivery within 3 - 5 working days. Up until yesterday still no delivery so I phoned again and spoke to Mischak who advised that the claim had not been put through for authorisation! He actually did put it through and this morning I phoned and got another 'consultant' who eventually managed to see on her system that the authorisation had gone through and that I should get a 'tablet' and which one would I like to replace my phone. After ages she managed to see that it is a mobile phone they are replacing and that it should be delivered within 5 working day. </p> <p>Last year for the first time in over 20 years I had a claim with Dial Direct. What a difference. Within three days our entire claim was sorted out by one person who kept in touch every day and sometimes even twice a day to report progress.</p> <p>No matter the size of the claim, you would imagine that companies would train their staff to be able to read what is in front of them and to at least, be courteous to client.</p> <p>Game Finright, as far as I am concerned are a disgrace to the industry.</p>