Shocking service from GAME

I have always paid my Game account and never faulted a month until we were severely affected by Covid. I submitted my documentation on the 4 May to get the insurance to pay my installments due to my loss of income. Its now the 28 July, after sending numerous emails and made numerous phone calls to follow up, and all Game has done up to now is contiually call me for payment and now list me on ITC for non payment. This is disgusting!