SHOCKING SERVICE FROM GAME

We placed an order with Game Online for a cell phone on Sunday 9th January 2022. On Tuesday 11th we received an email advising that our order had left the warehouse and was on its way to us. They also advised that the courier would contact us and provide us with a tracking number. Then nothing. We sent emails and still no response except automated replies advising that because of Covid there may be delays in them responding to us? It's now Friday 14th January so I phoned them - it took 4 calls - so I'm really tired of hearing that with Covid and the busy season, they may take awhile to answer my call, not to mention their blurb about Black Friday. Its no longer November and December, Game management. We're now in January! During one of the calls, the assistant advised that there was a delay because there was no stock. I had 2 questions which she could not answer. If there was no stock why did they not immediately contact me and if there was no stock how come they had supposedly despatched my order?? (I had heard it rumoured that Game was known to send out emails advising that an order was in its way when it was still sitting in the warehouse, and I was now thinking that perhaps this was not just a rumour). She said we would only get the phone on Tuesday next week!! I then called the courier company. They needed my tracking number to help me, which they said should have been provided to me by Game when they advised it had been despatched as this number is given to them when the parcel is handed over for delivery (supposedly Tuesday). So another call to Game, when I also asked to speak to a manager. I was left holding for quite a while and then was told he was on a call and would get back to me. I'm still waiting for that call too! We had paid R125 for the courier as we were wanting an efficient delivery - 3 days, with a total max of 7 days from date of order. When I provided the tracking number to the courier exec, he advised that the parcel had only been handed to them at 09h00 on Thursday morning the 13th. So the story about our parcel being on its way to us on Tuesday really has to be questioned!!! The long and the short is that the parcel will now only get to us on Monday. No courier service this weekend. We're really disappointed with Game and they will get no more business from us.