1 reviews | Active since Jul 2016

21 Dec 2016, 01:45

Shocking service ever

<p>I went to Centurion mall on Black Friday to buy on their specials unfortunately what I'm looking for was not there. The offers were up until Sunday but all those days there was no stock. I asked why would they advertise something and it's never there then one of them advise me to go to the counter where I'll get an electronic voucher which allows me to come and buy on the special amount anytime they receive stock.</p> <p>I registered and got my confirmation and the following Saturday got an SMS notifying me they received stock I went there to my surprise there was nothing, I asked maybe it's in the store there was nothing.</p> <p>I asked why would they tell me to come knowing there's no stock, they ignored me, I asked for the manager , he was between them. They told me it's not their fault. The guy who normally stood by the ccounter I must see what ever he doesn't care. </p> <p>I wasted time and money for nothing what kind of service is that. desgusting shameful. A retail store that employs people who don't know customer service to serve customers I was shocked.</p> <p> </p>

0
Replies (3)
Game
Game's reply21 Dec 2016, 10:46
Official

We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter.

Senior Management will investigate the stock levels and will contact you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

's update21 Dec 2016, 13:08
Reviewer Update

It was pampers pants size 5.

And the guy by the counter where they register customers must apologize and learn to address customers because he's affecting the business and he's there to help. Just a mere apology was good for him not all the words he said.

Up until now I never heard anything about the stock I had to go with no response.

's update21 Dec 2016, 18:37
Reviewer Update

Now I remember the guy was Joseph