Shocking Service at Game Pritchard Street (JHB CBD) – No Willingness to Help

I purchased a toy for R239 and two OTT vouchers (R200 and R50) from Game Pritchard Street. Unfortunately, I misplaced the slip for the vouchers and went back to request a reprint. The store only reprinted the toy slip but refused to provide the voucher serial numbers. OTT Head Office confirmed that Game should do a back office reprint to retrieve the voucher serial numbers. However, the Admin Manager, Pindlile, refused to assist and kept telling me to “take accountability” instead of helping. Because of this, I cannot get my vouchers credited, even though OTT was ready to resolve the issue the same day. This is unacceptable service. Game Pritchard Street is unwilling to help customers with a simple request, even when the correct process has been confirmed by OTT.