Shocking service at Game

I saw a deal for cell phones advertised in a Game brochure, so went along to Game at Mall of the South. Very stupid of me as I had had disgraceful service once before at the same counterbid tried to take advantage of the deal, but after sending me home for my ID,was told that I could not take advantage of the deal, as I had an existing contract, and would have to cancel the existing contract, which would take 30 days and could not be done in the shop. I could however upgrade my existing contract, at a much higher price then the offer. I then made my second stupid mistake,and agreed.The assistant took my documentation and disappeared.ASn hour passed and there was no one at all on the counter. Eventually I found some one in a different department to try and find her, he said she was coming shortly. After calling him again, he called he, some where out of sight, and Lo and Behold she arrived, saying she was sorry, but she went to LUNCH.I told her I would write to Hello Peter, and she seemed to intimate that this didn't worry her. Perhaps it was not the first time. Believe me there will not be a third stupid mistake.