Shocking service at Festival mall

I am very disappointed about the service received from your stores. I bought a smart watch online which was delivered on Monday 07/03/2022. Yesterday the strap broke. I just returned the watch to your Festival Mall store and the guy that was helping me said it needs to be sent for repairs which I might have to pay for. He asked for my receipt I showed it to him on my phone. Him and a lady called nobuhle told me that they never take items bought online back because it is problematic. They wanted me to go to a internet Cafe outside the mall and print out my proof of purchase I offered to send it to them via email and they blatantly refused. This was the first time I bought something on Game online and definitely my last. Nowhere when I made the purchase it said I have to print a proof of purchase.

I left the watch in store with Nobuhle and his colleague as I will not be able to use it again.

The guy kept on saying how cheap the watch is. That is very inappropriate as it does not matter how much an item is. I used money to buy it. It wasn't for free. The service I received at this store was shocking. I prefer buying things online and would return them to a store with no hassle.