LH
Linda H

1 reviews | Active since Mar 2009

12 Jun 2015, 16:08

SHOCKING SERVICE, ARROGANCE, AND BLATANT LIES

I purchased a gazebo from Game Fourways and arranged for delivery.. When I didn't receive it I contacted Game - who said they would investigate and get back to me - which they did - only to inform me that the product HAD been delivered, and refused to accept that it hadn't. Eventually they agreed to let me speak to the delivery person (an outside contractor) who also INSISTED that he had delivered it to my home and that my \cleaner"even had the green receipt with them. I told him this was a blatant lie as it was in my purse with me "

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Replies (1)
Game
Game's reply13 Jun 2015, 11:01
Official
Hello linsam,

We acknowledge receipt of your complaint with reference *** and apologize for the inconvenience caused.

We confirm that management as well as the delivery Company contacted you to apologize for what happened. Corrective measurements will be put in place to ensure this does not happen again.

The store offered you a small voucher for your inconvenience which you declined. We assure you of our best service at all times.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73