1 reviews | Active since Jul 2011
SHOCKING SERVICE AND ATTITUDE FROM STAFF
I'm very annoyed about the service I received from Westgate branch on Sunday the 4th at about 14-45...I stood on a long queue and when I was about to pay I was told it`s a cash-only till.The sign was not visible enough and nor was I notified on time..<br> I went to the till next door and the cashier waqas very rude and told me she will not serve me as she had put the CLOSED sign on the trolley before me.I explained to her what had just happened and she didn`t care either.I took the CLOSED sign TO MY TROLLEY and she leftr her till,came to my trolley,forcefully removed the sign with such arrogance and anger and smashed it to the trolley where I had removed it from...I then asked her to call her supervisor,which she took time to do.....Supervisor came by the name of Florence..They had a caucus meeting and this lady came to me all fired up,no apology!!!!! She didn`t even listen to my side of the story..She just told me that I should leave that till queue and start another long queue,with such huge arrogance and attitude....<br>
We acknowledge receipt of your complaint with reference ***8.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
The store is also busy with refreshing training and we trust that service will improve. Thank you for your support.
Regards.
Rina Taute
Group Customer service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
The store is also busy with refreshing training and we trust that service will improve. Thank you for your support.
Regards.
Rina Taute
Group Customer service Advisor
***
Tel: ***73