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Tyrone G

1 reviews | Active since Jun 2014

12 Sept 2023, 15:23

Shocking Service !!!!!!!!

I am shocked & appalled at your level of service. I placed an online order with order # *** on 31/08/2023. Items were delivered but I did not get my 14L Bucket with my Mop as advertised under the 'Specifications' tab on this product

I reached out to your social media team numerous times & I keep being told they are looking into this etc. This is UNACCEPTABLE! It is 12 days later and I have not received my item! What is so difficult to get my item that is owed to me ?

I am starting to lose my patience with your social media team now & the overall experience from Game is appalling !!!

0
Replies (21)
Game
Game's reply12 Sept 2023, 18:06
Official
Hi Tyrone,

Thank you for reaching out.

We're sorry you haven't received the bucket as stated. 

Your query has been sent off and you will be reverted as soon as there's feedback. 

Kind regards
SG
TG
Tyrone G's update13 Sept 2023, 17:48
Reviewer Update
This is beyond shocking!!!! How is it so difficult to get me a 14L bucket as this was specified on the product when I ordered otherwise I would not have bought this item!!! Surely you can arrange a bucket for me and have it delivered??? Friday will be 2 weeks since I logged this query. I am certain this is WAY beyond the SLA agreement levels of which you are NOT adhering to!!!! I want this sorted out tomorrow - no more excuses !
Game
Game's reply14 Sept 2023, 10:48
Official
Hello Tyrone, Rest assured, your query has been escalated. 
TG
Tyrone G's update15 Sept 2023, 12:44
Reviewer Update
I've been hearing this now for 2 weeks !!!! Today is 2 weeks since I've laid this complaint and to date NO ONE has delivered my bucket !!!! Is there something wrong with Game where they advertise things they don't have??? I would like an email or contact number of the KZN regional manager or someone up in your head office who can actually sort this out!!! This is not a way a customer should be treated
Game
Game's reply15 Sept 2023, 14:39
Official
This is certainly not the experience we want you to have. Rest assured, the matter will be addressed, and you will be reverted to. 
TG
Tyrone G's update15 Sept 2023, 14:47
Reviewer Update
Hi. This is what you have told me for 2 weeks now !!!!! How much longer am I supposed to wait for something as simple as a bucket?
Game
Game's reply16 Sept 2023, 07:33
Official
Hi Tyrone,

Thank you for coming back to us.
Regrettably, I'm unable to provide you with a different answer as your query was escalated to our complaints team. 

TG
Tyrone G's update16 Sept 2023, 14:44
Reviewer Update
I think I deserve a game voucher from you guys due to this inconvenience and lack of service & I will go myself to get a bucket!!!! I am really shocked that this is how a customer gets treated by you!!!!
TG
Tyrone G's update17 Sept 2023, 10:24
Reviewer Update
This is nonsense now !!! It's clear you cannot honour your AD and get me my bucket as advertised so please send me a voucher to use!!!
Game
Game's reply17 Sept 2023, 10:38
Official
Thank you for getting back to me Tyrone. Your query was escalated to our complaints department, and you'll be contacted as soon as they have feedback. 
TG
Tyrone G's update17 Sept 2023, 11:06
Reviewer Update
How can I call your complaints department? Or can I get a number for a regional manager or someone from CEO escalation desk ?
Game
Game's reply17 Sept 2023, 12:31
Official
Hi Tyrone, the agent handling your query has emailed you. Kindly check your spam and junk folder if it doesn't show in your inbox. We have also responded to your Facebook messages. 
TG
Tyrone G's update17 Sept 2023, 13:27
Reviewer Update
Hi. There is nothing in my spam or junk email folder???
Game
Game's reply17 Sept 2023, 14:00
Official
I will request the email be re-sent Tyrone. 
TG
Tyrone G's update17 Sept 2023, 15:49
Reviewer Update
I was told at 12:29 that the agent handling my query would email me but I still have not received an email??? Come on now guys - this is getting ridiculous that I have to keep following up with you guys yet I am the customer.
Game
Game's reply18 Sept 2023, 07:40
Official
Hi Tyrone, It was noted on your open query to resend the email. 
TG
Tyrone G's update18 Sept 2023, 07:48
Reviewer Update
Hi. Yes and I still have NOT received anything. I've checked junk mail, spam mail etc and nothing!!! I am sick and tired now of waiting. If you cannot get me my bucket by close of business today I want a voucher
Game
Game's reply18 Sept 2023, 14:50
Official
Hi Tyrone, I'm sorry you haven't received the email. I have requested the agent get in touch with you. 
TG
Tyrone G's update19 Sept 2023, 17:45
Reviewer Update
Once again. No resolution to my complaint. This is utter nonsense and lack of care from your side. You have not honoured what you advertised !!!! Like I said, it's clear you cannot give me my bucket so then give me a voucher ... is this also hard for you guys to do?
TG
Tyrone G's update20 Sept 2023, 10:01
Reviewer Update
I am SICK & TIRED of your poor service delivery !!! I took collection of my order nearly 3 weeks ago and to date, I have NOT received my bucket or a voucher!!! What sort of customer service is this ??? It is evident you cannot honour your advertising, so I have SIMPLY asked for a voucher in it's place so I can actually get a bucket to use with my mop !! I have also asked for a contact number from someone from your management level numerous times & no one has given this to me !!!! I dont understand your company or their policies or procedures !!! I want my issue resolved and I want it resolved today !!!!
Game
Game's reply20 Sept 2023, 13:11
Official
Thanks for getting back to us. We do understand your frustration and we have made contact with the department to get in touch with you. I'm so sorry for the delay in this matter about your bucket that you still have not received. 🙏