MC
Megan C

1 reviews | Active since Jul 2015

11 Jun 2016, 13:29

Shocking service

<p>hi there. I am very upset by the way we were treated today at game centurion. i asked for a specific memory card...I then waited while the woman went into the back and eventually came back and handed me a piece of paper with a code on, I then had to ask her what is this and she just pointed me towards a till if she'd told me while waiting for her this was what I would have to do my husband would have been at the front of on of the lines already. we then stood in the row forever as there seemed to be a problem at each and every till and not one person working there seemed to be in any rush to help the customers one guy even had to go get the price tag off the rack himself for his item. I then eventually went back to the woman handed her my slip and she gave me the wrong memory card, when I told her this was not the right one she said she didn't know what one I wanted after I had shown her the exact one in the beginning...I had to go through the process again and the lady just disappeared with the item I had bought and my slip when asking the others working there where she was they said they don't know and when I voiced that I was unhappy and actually in a rush they started laughing at me. I think this is absolutely shocking.</p>

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Replies (2)
Game
Game's reply13 Jun 2016, 06:22
Official

We acknowledge receipt of your complaint with reference ********** 8.

I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. Please forward us your contact number as per the email sent to you as management would like to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply13 Jun 2016, 09:33
Official

Further to this complaint already sent to you we confirm that management contacted you to discuss this matter and service levels will be addressed with all team to ensure this does not happen again.

We invite you back into the store and assure you of a better service.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273