DH
Donovan H
1 reviews | Active since Oct 2015
03 Jun 2018, 15:34
Shocking service
I tried to buy some items at game carnival mall to value of over R10000 today and the terrible service we received was shocking the sales guy showed me an artical in the game paper it was for a washing machine that went for 2799 so we agreed to take it but when we went to the till everything went pear shaped and the price was 2999 so we queried the amount even the manager had issues with us so we cancelled the order they lost out on a R10000 for R200 difference
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Game's replyOfficial
03 Jun 2018, 17:53We acknowledge receipt of your complaint with reference ***2.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
Game's reply03 Jun 2018, 17:53
Official
We acknowledge receipt of your complaint with reference ***2.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,