Shocking service!

Following a lightning strike, I had to get quotes for a replacement TV and decoder for insurance purposes. I contacted a few companies, Game being one. I e - mailed them, and got a response saying they couldn't quote because I hadn't provided an order number. I explained there was no order number, this was for me to submit to insurance. Another response again said I needed the order number to get a quote. I rep**** with my usual story. I was then told that the 58 inch tv's are no longer produced. I said fine, quote me on the equivalent model in the bigger size. Then I was told they couldn't quote me because my one hadn't been purchased from them, and to quote on a bigger unit would amount to insurance ***** which they would have no part of!! Come off it game. My quotes are to be submitted to my insurance company, who I have already been in touch with. Let them decide if I am committing ***** or not! Who are you to judge me? Disgusting service.