1 reviews | Active since Oct 2013
Shocking Service
This morning at 10am my 1 year old son and I went into game and saw a lovely mat for my 5 year old daughter. As i couldnt see the same carpet on the floor for sale only on the display clips i tried to find someone in that department after searching i finally found someone els who said they would call them over the speaker. As i waiting and waiting another 7 to 10 minutes and no one arrived i reached for the internal phone the other person used and looked up the customer service number and said im a customer on your floor and i am still waiting for someone to assist me. Finally someone arrives and tells me they will look for the carpet in the back...15 minutes...still waiting for her to come out the back or at least give me some sort of indication what is happening. So finally i go the information desk as the manager is there Bradley. As i start talking to him i can see he isnt even looking at me or listening....as he has his cellphone and the computer in front of him doing something. I say to him im needing to speak to a manager .... he says he is busy can i WAIT......<br> Very shocked no wonder the staff cant be bothered as this is the managers attitude, i then walked out
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously
We confirm that management contacted you and advise that they will keep the carpet aside with a little discount as a token of our apology.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously
We confirm that management contacted you and advise that they will keep the carpet aside with a little discount as a token of our apology.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73