1 reviews | Active since Dec 2016
shocking service
<p>Good day,</p> <p> </p> <p>I’m extremely annoyed with the Service and Run around I’m getting from Game Southgate</p> <p> </p> <p>I purchased a Dstv Explorer on the 25/11/2016 that was on Special.</p> <p> </p> <p>We were advised to make a payment and we were told we would be called on the 28th to collect our decoders as according to Bhekani the store only received 10 Decoders on that day.</p> <p> </p> <p>Nothing happened on the 28th and I called to do a follow up and Bhekani assured me that the stock has just been delivered and they will process my order, he also assured me that they will deliver my Decoder on the 08/12/2016.</p> <p> </p> <p>I called again today and I was told Bhekani is not in and I was transferred to Ocean who told me they have not received the stock as of yet and that they will be getting the stock today.</p> <p> </p> <p>I am being fed different stories and my patience is running out. I was at the store at 6:30 on that day. The was less than 15 people in the queue and we were not assisted instead we were told to wait. We waited only to hear they only had 10 decoders in store however we were advised to pay as they were still waiting for Stock. Sadly I’m still waiting.</p> <p> </p>
We acknowledge receipt of your complaint with reference ***2 and apologise for your inconvenience in this matter
Store Management will investigate this matter and will contact you with udpated feedback.
Regards.
Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***2 and apologise for your inconvenience in this matter
Store Management will investigate this matter and will contact you with udpated feedback.
Regards.
Customer Service Advisor
Tel: ***73
Best regards,
