S
Shanthi
1 reviews | Active since Jul 2021
11 Dec 2025, 16:21
Shocking rude behavior
My husband received a call just now regarding his game account which is due. He has been retrenched and the income protection plan is in place since March ( the policy covers 12 months.) 2 weeks ago, I sent his bank statement and followed up weekly. I was told , 5th Dec it would be finalized. I called again on Wed and was told they are still busy. I explained my dissatisfaction and was told they are short staffed and busy and I must just be patience. However very next day, we received an email and sms confirming and assessor is working on it. JUST NOW MY HUSBAND RECEIVED A CALL ADVISING HIM THAT HIS ACCOUNT IS DUE, HE CONFIRMED HIS ID AND I STARTED TO TALK AS I DEAL WITH EVERYTHING. THE LADY JUST TOLD ME SHE CANT SPEAK TO ME, I EXPLAINED HE IS WITH ME AND SHE IS ON SPEAKER PHONE. THIS LADY RUDELY JUST PUT THE PHONE DOWN. IS THIS HOW ONE DEALS WITH CUSTOMERS. CAN THEY NOT SEE THERE IS A CLAIM ALREADY IN PROCESS. GAME, AS PART OF MASSMART THIS TYPE OF BEHAVIOR IS UNACCEPTABLE. WE NEED TO BE EXCERCISE PATIENCE COS YOU ARE SHORT STAFFED AND BUSY YET YOU NEED YOUR BILLS PAID IMMEDIATELY AND WONT LISTEN TO A CUSTOMER
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
11 Dec 2025, 16:25Hi Shanti, Thanks for getting in touch. I'm so sorry, for the treatment you've been receiving and that your husband's query hasn't been resolved. Regrettably, all account queries are handled exclusively by RCS, as they administer the accounts, and have exclusive access to account information. Kindly contact them on *** for assistance with your inquiry.
Best regards,
Game's reply11 Dec 2025, 16:25
Official
Hi Shanti, Thanks for getting in touch. I'm so sorry, for the treatment you've been receiving and that your husband's query hasn't been resolved. Regrettably, all account queries are handled exclusively by RCS, as they administer the accounts, and have exclusive access to account information. Kindly contact them on *** for assistance with your inquiry.
Best regards,
S
Shanthi's updateReviewer Update
11 Dec 2025, 16:54Hi, the RCs claims staff are amazing. My issue is the rude behavior of the person who called now asking him to pay his account and put the phone down on me when I started to speak. If she had bothered to hear me out, she would understand why this month is not paid.
So is Game deflecting my issue and referring me to RCS to complain about the collection staff?
Please clarify.
I feel you should escalate this matter to the correct department.
So is Game deflecting my issue and referring me to RCS to complain about the collection staff?
Please clarify.
I feel you should escalate this matter to the correct department.
S
Shanthi's update11 Dec 2025, 16:54
Reviewer Update
Hi, the RCs claims staff are amazing. My issue is the rude behavior of the person who called now asking him to pay his account and put the phone down on me when I started to speak. If she had bothered to hear me out, she would understand why this month is not paid.
So is Game deflecting my issue and referring me to RCS to complain about the collection staff?
Please clarify.
I feel you should escalate this matter to the correct department.
So is Game deflecting my issue and referring me to RCS to complain about the collection staff?
Please clarify.
I feel you should escalate this matter to the correct department.
Game's replyOfficial
11 Dec 2025, 17:15Hi Shanti, Thank you for getting back to me. Regrettably, RCS will only deal with the account holder, and no middleman. We sadly do not handle account queries, as these are dealt with exclusively by RCS. You're welcome to contact them on *** or email *** for assistance.
Best regards,
Game's reply11 Dec 2025, 17:15
Official
Hi Shanti, Thank you for getting back to me. Regrettably, RCS will only deal with the account holder, and no middleman. We sadly do not handle account queries, as these are dealt with exclusively by RCS. You're welcome to contact them on *** or email *** for assistance.
Best regards,