Shocking Online Service from Game

I purchased a fridge online from Game on the 6th of November. The fridge was delivered only on the 12th of November around 4:30 in the afternoon. I was told not to switch on the fridge due to the gas reasons, allow to stand for 3 hours before switching on. I only then opened the item on the morning of the 13th of November. Only to find out that the rubber inside the freezer was damaged and loose. I immediately reported the incident to the game Call Centre. They asked me to take pictures and send to them to assess. I sent the pictures and then I was told that they would repair the rubber. I did not agree to this as I believe it’s a brand-new item and I want a new fridge. I called the call centre again for feedback and was told a technician will come out and only then they will decide on a solution of replacement. My fear here as a consumer they will repair the same fridge and send back to me. I asked to a new fridge to be delivered on collection of the damaged one that was delivered to me. Please also note that I have sent numerous email of which none was acknowledged and no one ever calls back. Empty promises !!!