JR
Janine R
1 reviews | Active since Mar 2025
19 Mar 2025, 13:31
shocking online order experience with Game online
I recently placed an order online on the 27th of Feb 2025, however on the same day I cancelled my online order because i realised that I had ordered the wrong sized fridge. After repeatedly emailing and calling and following up I have still not received my refund of R12 999!! and it is the 19th of march! how shocking
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Replies (3)
Game's replyOfficial
19 Mar 2025, 14:55Hi Janine, thank you for reaching out. I am so sorry to hear that you have not received your refund yet and apologies for the delay regards to your query . Kindly be advised that your query is with our finance team to process the refund for you. The department will notify you once the refund has been processed.
Game's reply19 Mar 2025, 14:55
Official
Hi Janine, thank you for reaching out. I am so sorry to hear that you have not received your refund yet and apologies for the delay regards to your query . Kindly be advised that your query is with our finance team to process the refund for you. The department will notify you once the refund has been processed.
JR
Janine R's updateReviewer Update
19 Mar 2025, 14:59I have been told twice that the refund has been processed but it is still not reflecting . last update was the 14th of march!
JR
Janine R's update19 Mar 2025, 14:59
Reviewer Update
I have been told twice that the refund has been processed but it is still not reflecting . last update was the 14th of march!
Game's replyOfficial
19 Mar 2025, 17:27Hi Janine, apologies for the delay with responding. I can understand your frustration and the refund has not been processed yet, however, the matter was escalated to our finance team to process the refund for you, once it's processed the team with contact you.
Game's reply19 Mar 2025, 17:27
Official
Hi Janine, apologies for the delay with responding. I can understand your frustration and the refund has not been processed yet, however, the matter was escalated to our finance team to process the refund for you, once it's processed the team with contact you.