Shocking logic and service
<p>I went to Game in Knysna today to purchase a mattress protector. I could only find a price on the shelf for a 3/4 protector at R150 but wanted a single one. At a price of R150 for the 3/4 I thought the price for the single would OBVIOUSLY be less so off I went to the till. Low and behold (FOURTH TIME IN THE LAST TWO MONTHS THIS HAS HAPPENED) - the price comes up as a woping R200!!! So I call the Manager of the store. After explaining that I am not willing to pay R200 for a SINGLE protector if the 3/4 one is only R150 he kindly tells me he will give it to me at the same price as the 3/4 - R150. REALLY!!! Where is the logic??? I refused to pay for this and disgusted with his behaviour I left the rest of my items and walked out. HOW ON EARTH DO YOU PAY FOR SOMETHING SMALLER AT THE SAME PRICE AS THE BIGGER ONE???!!! This store has NO customer service what so ever! An as per my comment above re the last two months, every time I have purchased something at Game in Knysna I have been overcharged on most of my items to what the shelf price shows. Total *******!!! Totally beyond me that this kind of logic is being used in a large chain store!!! </p>
We acknowledge receipt of your complaint with reference ***7 and apologize for your inconvenience in this matter.
We refer you to the mail sent to you asking for further detail where after management will investigate this matter and provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***7 and apologize for your inconvenience in this matter.
We refer you to the mail sent to you asking for further detail where after management will investigate this matter and provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to this matter we confirm that management contacted you to apologize and they offered you the single protector for R100.
We look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to this matter we confirm that management contacted you to apologize and they offered you the single protector for R100.
We look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to this matter we confirm that management contacted you to apologize and they offered you the single protector for R100.
We look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to this matter we confirm that management contacted you to apologize and they offered you the single protector for R100.
We look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
