TD
Timo D
1 reviews | Active since Jun 2012
29 Feb 2024, 07:48
Shocking lack of communication.
Game Fourways was out of stock of some of the items I purchased online ... this was not shown on my online order. I then spoke to the Game Online representative, who advised they could transfer the order to Game Rosebank for the short items. I spoke to the online representative at Game Rosebank, and they said they would check stock and let me know I now get a notification that I will be refunded in 3 -5 days ... why did they not give me the correct information?? Why will it take 3 - 5 days to refund me??? This is appalling, especially seeing that there are other options.
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Game's replyOfficial
29 Feb 2024, 11:10Hi Timo, thank you for reaching out. I'm sorry, part of your order was cancelled and refunded after you were advised that the items would be delivered. This is not the service we strive to deliver. Kindly provide your order number so that we may get clarity on the matter.
Game's reply29 Feb 2024, 11:10
Official
Hi Timo, thank you for reaching out. I'm sorry, part of your order was cancelled and refunded after you were advised that the items would be delivered. This is not the service we strive to deliver. Kindly provide your order number so that we may get clarity on the matter.