Shocking Delivery & No Communication from Game

I am extremely disappointed with the service I’ve received from Game. I purchased a Samsung TV and soundbar online on 21 November, and they were delivered on 23 November during heavy rain. To my shock, the delivery vehicle was an open-back bakkie, leaving my electronics completely exposed to the rain.

When the items arrived, they were soaking wet. I immediately emailed Game with photo evidence showing the condition of the TV and soundbar on arrival. My biggest concern is the long-term damage that moisture can cause to electronics.

It has now been two weeks, and despite calling repeatedly and emailing, I still haven’t received any update. The lack of communication is unacceptable. I trusted Game with a major purchase, but the experience has been extremely frustrating.

I am very disappointed by the poor handling of the delivery, and even more by the zero communication from the team. I just want my issue resolved.