Shocking Customer Service - Pregnant, Disrespected and Exhausted!

Absolutely disgusted by Game's Customer Service. I bought a Dell laptop on Black Friday, once my IT technician started the laptop, he informed me that the laptop was outdated by 3 years and I should not accept it. I immediately called and sent an email asking for a refund. The agent at the call centre told me that I would receive a reference number, I still haven't received it. I then sent numerous emails/photos and called every week which resulted in no assistance for 2 months. I then received an email to say that I can take the laptop to any Game store and they will refund me. I took off work to return the laptop to Game (Carnival Mall). After being interrogated as to why I was returning the laptop, the IT salesman completely disrespected me in front of his colleagues by making it sound like I had no reason to return it. The manager (Ishmael Adams) didn't even look at me when he asked, again, why I'm returning the laptop. He then left me with another lady to sort the issue out. They called the online department and we all spoke to the representative, who assured me that they should refund me, in store, according to the terms and conditions. After being in the store for an hour, they swiped my card for the refund and the transaction went through as a PURCHASE and not a refund. The manager came back and didn't even apologise for the trouble, he called the accounts representative and left, once again, without ensuring that I was satisfied. I am 7 months pregnant (2 months after the initial purchase) and waited at the store for over an hour to get assistance, now, I'm sitting with no computer, double the amount of money out of my account and will only have feedback regarding my refund next week Monday, once the money has appeared in Game's account. The manager treated me with absolute disrespect and has not ensured that I leave feeling satisfied with the service that I received from Game. I am absolutely disgusted, exhausted and feel defeated by the poor customer service that I have received from Game over the past 2 months!