Shocking customer service and refusing to deliver item after taking payment.

I went to Game stores at Mall@Reds on Friday(14/12/2018) to buy a washing machine. The staff were not interested in assisting me and they sent the security guard to assist. He had no idea on the product and was referring to the Game Specials paper(I don't blame him that's not his job). I was so upset and left the store. I returned the next day and thought I would get better service.

The next day I purchased the washing machine and was promised it would be delivered on the Tuesday. On Tuesday I received an SMS advising that they will do delivery. I haven't received the delivery and when I phoned Game, they advised that the washing machine is in the truck and I will definitely get it on Tuesday. Waited the whole day on Tuesday and haven't received the delivery.

Yesterday(Wednesday), Mandla from Game promised me that I would get delivery. He said he would get back to me at 14:30. Got no feedback from him, and had to phone him numerous times and he told me 15:30, then 16:30 and eventually he avoided taking my calls. I tried getting hold of the manager and they kept on cutting my calls. When I eventually got hold of the Manager(Sarah), she said that she will sort it out and get back to me. She never got back to me and when I called her she said I will definitely get it yesterday as the item was in the truck. I asked for more info like the expected delivery time etc and she repeatedly told me that she doesn't know and there's nothing that she can do and no one at Game can help me.

I had things to do on Tuesday and Wednesday but i was promised to get delivery so I had to wait but got no delivery. Game is sitting with my money but refuse assist me and refuse to do delivery for my washing machine.

I always purchased big appliances from Game because of the good service they provided. But the service that they are providing now is absolutely shocking and disgusting. Management and stuff have a don't care attitude and refuse to assist although this is a fault of Game, all they can tell me is "they don't know and there's nothing that they can do and no one at Game can help me".

Is Game going to take my money and refuse to deliver the item???