Shocking and disgusting rude customer service

We returned a vacuum cleaner that broke after using it 3 times.Game said they cannot refund because it has been 3 weeks since she bought the machine. It must go in for repairs.We said we do not want that same machine because it is faulty, it must be replaces with a new one. They put the regional manager on the phone..he had the worst tone and attitude saying that he owns the Eastern cape and he will decide what happens and if we get a new one, and if I tell him again that I will report him then he will only replace the machine after it broke 3 times,he laughed us out over the phone and dared me to call someone above him because he can do what he wants. We did not get a new vacuum cleaner and I want this person responsible to be dealt with in a disciplinary manner. I will never go to Game again, I will not recommend anyone to buy anything there and I will spread the word until this matter is sorted it. It is disgusting how a manager can treat a customer and speak to us the way he [URL Removed] unacceptable and disgusting to say the least!!!