Shocking after sales service
<p>My 84 year old grandmother bought a Samsung washing machine in January. The pump has packed in and her slip got damaged. She was told since Monday that she must provide all the details of credit card, purchase date, model number etc, which she has provided and they would locate the sale. Today is Friday again and still no response from Game. Galleria store are blaming head office and said we must "just wait". What do you expect a woman of 84 to do with no washing machine for over a week now!!!!!!!</p>
Fair enough but it's been over a week now, I've been promised and promised and each time someone else asks me for the same details! In my mind no one gives a damn regarding this repair and my grandmother is not interested in purchasing anything from Game in future if this is going to be the problem. Game needs to jack their system up, it takes Makro 10 minutes to retrieve a lost/damaged slip.
Fair enough but it's been over a week now, I've been promised and promised and each time someone else asks me for the same details! In my mind no one gives a damn regarding this repair and my grandmother is not interested in purchasing anything from Game in future if this is going to be the problem. Game needs to jack their system up, it takes Makro 10 minutes to retrieve a lost/damaged slip.
Today is MONDAY and STILL no response from Game!!!!!!!!!! I'm sick and tired of having to phone in, hang on the line for over 20 mins and be passed on to person after person with no resolution!!!!!!
Today is MONDAY and STILL no response from Game!!!!!!!!!! I'm sick and tired of having to phone in, hang on the line for over 20 mins and be passed on to person after person with no resolution!!!!!!