Shockin Customer Experience

I went to Game this morning at 09:30am to purchase a washing machine, oven, hob and mirror. The DEFY gentleman was BRILLIANT, explaining all that I needed to know. he had to call the person (certainly not a salesman) to ask him to assist with the sale as he does not do sales in Game. The person sauntered over with his hands in his pockets with no interest at all. When I queried about the extractor fan, he dismissed me and shook his head at me as if I didn't know what I was talking about. I walked away and went to look for the store manager. On the way I inquired about a mirror I also wanted to purchase and was told I'm in the wrong store, after I showed them the picture on the catalogue!!! The manager, well, HE was even worse, not getting up from his chair and throwing a piece of paper at me to COMPLETE A FORM to complain. He also told me to look on the internet on MY phone at the catalogue where the mirror is to prove to him it is in his store!!!... needless to say I walked out the shop. If this is how Game operates, I will not be surprised if it closes down. A sale worth R10,000,00, gone. Imagine how many more sales lost today because of MANAGEMENT & STAFF INCOMPETENCE. DISGUSTED