****ty service

I purchased a washing machine from Game online on black Friday and it was delivered 3 days later. When it arrived I realised it was a dryer not a washing machine that I had actually clicked. I have been calling their head office for about 2 weeks now and all I have been getting is horrible service. It's either no one picks up the phone or whoever that picks up tells me they don't know who I should be speaking to. When I finally got help from someone she told me it's not her department and said she will pass on my matter to someone that deals with such matter because we agreed that I would be called and someone will come fetch the dryer t for a washing machine. It's been a week now since I spoke to her and no one has called me. I do call everyday and still can't get hold of anyone. Every time I call the head office I'm being told I'm being transferred but no one on the other end picks up the phone. Every single day!!!

I have this dryer that is sitting in the middle of my kitchen now for two weeks. All I want now is my money back and for them to come collect their machine and I will go buy it elsewhere! And still with that I can't seem to get help! What am I supposed to do now??? With a dryer I don't need. Your call center people are either rude or they don't know how they can help. I'm tired of calling now!