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RM
Refiloe M

1 reviews | Active since Feb 2016

09 Apr 2018, 19:33

**** service and experience.

**** experience ever. I placed an order online on the 19th of March and till today haven’t received it. I’m the one contacting them on a daily basis to have this done and still nothing.

I’ve sent them my bank statements and transactional history as confirmation that I made the purchase, once they picked up the order they still take their own time to have my order delivered. From the 19th March till now 09th April.

I have email confirmation that it will be delivered and still nothing. I’ve wasted my time and airtime making calls to them and still nothing is done.

**** service I’ve ever received instead all they do is “sorry for the inconvenience “ while I’m the one that contacted them.

0
Replies (4)
Game
Game's reply10 Apr 2018, 07:44
Official

We acknowledge receipt of your complaint with reference ***7 and apologise for your inconvenience in this matter.

We referred the matter to the Online team who will investigate this matter and provide you with updated feedback.

Regards.

GAME ONLINE TEAM

***

Tel: ***

Best regards,

RM
Refiloe M's update10 Apr 2018, 07:59
Reviewer Update
I’ve heard that before. I have everyone on email and call recordings for that matter. Tired of hearing the same thing over and over again. This is yesterday’s email and still nothing. You have caused more than an inconvenience to my family!!!! Hi Refiloe, I trust you are well. Please note that delivery has been arranged for today. Kind Regards, Rehana Kadir Web Support: Game Online Tel: *** 2nd Floor Massdiscounters, KZN Regional Office, 10 Quarry Park Place, Riverhorse Valley, Cnr of Queen Nandi Drive, Durban
RM
Refiloe M's update10 Apr 2018, 08:00
Reviewer Update
Hi Refiloe Thank you for your valued email. Please be advised that as your order was manually created, you will not receive any automated confirmation regarding your order. Please use this email as confirmation that your order ********** 69 has been created and will be delivered at soonest. I apologise for any inconvenience caused. Kind Regards,
RM
Refiloe M's update10 Apr 2018, 08:01
Reviewer Update
On 03 Apr 2018, at 12:26, Web Support Game ********** wrote: Hi Refiloe, Thank you for choosing Game online. Firstly I would like to apologize for the delay. Please note that your order number is ********** 69. The delivery will be done within the course of this week. Kind Regards,