Settlement letter

I had an account with game that was handed over to Van Der Venter for collection. I paid the account in full in November. Beginning of January I requested settlement letter and was told I must contact Van Der Venter. I contacted VVM and the lady I spoke to said I must wait 14 days before getting the letter. I called after 14 days and was told the lady never submitted request of the settlement letter, so they will request it again from their admin department. <br> <br> I have still not received the letter and was told they will send the request again to their admin department. This is really frustrating. i called game and was told they have sent an email to VVM instructing them to sent me the letter. I have not received that email from Game also because they used my old email address and I informed the lady I spoke to and she said unfortunately there is nothing she can do. so I am waiting for the unknown.<br> <br> Can Game or VVM please give me the settlement letter. I have been requesting since January.