Settlement

Hi, I went to a cashier and wanted to know what is my outstanding balance. She gave it to me. I then asked if I do not use the card will I be billed and the cashier said "no you will not be billed until you use it" I then recieved a statement saying I owe game and I explained to the person in the call centre that I already settled it. Consultant advised he will call me...noone called and I received another statement. I called again and explained and the person said they will calle again. I am still waiting on someone to call me or email me...