EJ
Eeswaran J

1 reviews | Active since Jul 2016

28 Jul 2016, 06:45

Services even getting worse

<p>This is now another 24 hours later.</p> <p>Still no contact from Game Store, and i still have this phone that does not work. My Domestic lady is coming in later and i will not be able to give her the phone as it does not work. Really all that does need to happen is for this phone to be activated. How difficult is it to flip a switch. </p> <p> </p> <p>Official business reply:</p> <p><br />We acknowledge receipt of your complaint and apologise for your inconvenience in this matter. Senior Management will investigate this delay and will advise you accordingly.Regards.</p> <p>Rina Taute</p> <p>Group Customer Service Advisor</p> <p>Tel: 0 ********** 2273</p> <p> </p> <p>Terrible Service I took out a Vodacom Contract at Game Stores on Monday 25 July 2016. It is more than 48 hours later and my phone is still not activated. I have contacted game more than 10x per phone and they promise to found out what is happening, but they just dont get back. Games Stores just keep saying Vodacom is not doing there job. I phoned Vodacom more than 5 times in the last 2 days and they say they cannot help, when asked if i can speak to management they cut the call.</p> <p> </p> <p><br /><br /><br /> </p>

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Replies (1)
Game
Game's reply28 Jul 2016, 07:11
Official

Good day,

We acknowledge your further communication regarding this complaint and apologise for the delay in resolution to this matter.

This matter has now been escalated to Gauteng Regional Management for assistance and expedited resolution.

Regards

Herman van der Berg

Customer Service

0 ********** 2273