HB
Hilde B
1 reviews | Active since Dec 2015
10 Dec 2015, 06:54
Service TV repair
Picture of LG TV got white stripes and then no picture any more. Bought the TV 4,5 years ago in Game Somerset Mall. Asked for repair. That would take 21 working days. After a few days I've got the message I could come to collect my item. The lady at the desk told me my TV couldn't be repaired. It would cost R200 to send it to LG factory and they don.t want to do that. So what?<br> Is that the 'service' of Game?
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Game's replyOfficial
11 Dec 2015, 07:34Hello Hilde De Buck,
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
As discussed with management the team member who gave you the wrong information will be disciplined. If you have any further problems with the TV kindly contact a senior manager in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
As discussed with management the team member who gave you the wrong information will be disciplined. If you have any further problems with the TV kindly contact a senior manager in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply11 Dec 2015, 07:34
Official
Hello Hilde De Buck,
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
As discussed with management the team member who gave you the wrong information will be disciplined. If you have any further problems with the TV kindly contact a senior manager in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
As discussed with management the team member who gave you the wrong information will be disciplined. If you have any further problems with the TV kindly contact a senior manager in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73