Service sucks at Game

I went through to Game stores in Bellairs shopping center on the 17th of Feb, wanting to purchase a bar fridge on special, as they didn't have it in stock I asked for a call back voucher. Its been over a month, no one at store level can assist me with any feedback , I have been into store twice and called once, I even asked for them to advise on an alternative they took my details to speak with management and never contacted me back. so I made the mistake of contacting customer care for assistance, spoke with Tyler, he didn't take any of my details to try and assist, he did say after I gave him the code that there is no stock available and he cant give me any feedback, but I can hold on (my call that I made) whilst he contacts the store so they can take my details and contact me back. Talk about going in circles... Game Stores stop making empty promises to customers and treat them properly.