Service Returns and Warrenty

Today 31-Jan-2024. I bought my phone from Game I'm Tygervalley Western Cape Samsung A05s. Went home to test it out with no Surprise phone got warm and switched off did not complete the cycle then I restarted the phone and when testing all function the camera keeps flashing on and off.i have not even charge the device then I went to cape gate game closer to my house where I spoke to the manager Instore with no help terrible service I have he's name and surname and with this being said they said sorry must be booked in and tested I said this phone was bought today. So I said game please show me on the till slip where this states that you won't refund me for a phone and you first book it in and then decide ? Your website and till slips does not state this however your return department have a little pathetic a4 paper stating this and CPA law does state it must be explained at this wasn't so either you refund me or I'll take it up with the CPA ? The phone has not even been charged so I'm waiting on your response,.

Ps a lady bought a bag and the hoops she had to jump for service this is why game is loosing customers at a massive rate. Just a tip I went across to makro and they said they would refund me but you guys won't? If this is the game you want to play. I'm the coach