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Thandokazi T
1 reviews | Active since Sept 2024
18 Jul 2025, 11:24
Service remains terrible
Look into service shame, it's terrible. It's our sisters and brothers who work there so it's unfair to have to lash out on them whereas rules come from the top. May you consider that you are in the business of serving people, consider the person. Reprinting a receipt cannot be a train smash, I refuse to believe so.
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Replies (3)0
Replies (3)
Game's replyOfficial
18 Jul 2025, 13:23Hi Thandokazi, thanks for getting in touch. I'm truly sorry to hear about your disappointing experience. It's certainly not the kind of service we aim to provide. One of our customer service representatives will be in contact with you shortly to discuss the incident in more detail. We appreciate your patience and understanding in this matter and thank you for bringing this to our attention.
Game's reply18 Jul 2025, 13:23
Official
Hi Thandokazi, thanks for getting in touch. I'm truly sorry to hear about your disappointing experience. It's certainly not the kind of service we aim to provide. One of our customer service representatives will be in contact with you shortly to discuss the incident in more detail. We appreciate your patience and understanding in this matter and thank you for bringing this to our attention.
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Thandokazi T's updateReviewer Update
18 Jul 2025, 14:27Poor kids have been calling me; I can't be helped. I am stuck with two gates that can never be installed coz they do not have locks, *****s ...nothing. Losing the receipt is my fault but selling me these gates without the necessary tools that are required to be there is a fault of the store. All I am asking for is a reprint of the receipt so I can exchange and get gates with all the necessary parts.
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Thandokazi T's update18 Jul 2025, 14:27
Reviewer Update
Poor kids have been calling me; I can't be helped. I am stuck with two gates that can never be installed coz they do not have locks, *****s ...nothing. Losing the receipt is my fault but selling me these gates without the necessary tools that are required to be there is a fault of the store. All I am asking for is a reprint of the receipt so I can exchange and get gates with all the necessary parts.
Game's replyOfficial
19 Jul 2025, 10:30Hi Thandokazi, thanks for getting back to us. I'm sorry to hear about the issues you're encountering. If you've lost your proof of purchase, we need some additional information to assist you further. In case you made the purchase with a credit card, could you kindly provide the bank statement for the past 3 months? This is to verify and confirm your purchase at our store. If the purchase was made in cash, please try to recall the exact day, date and time of the transaction, as this will help us in retrieving your purchase slip. Once we have these details, we will be able to further assist you in resolving your issue.
Game's reply19 Jul 2025, 10:30
Official
Hi Thandokazi, thanks for getting back to us. I'm sorry to hear about the issues you're encountering. If you've lost your proof of purchase, we need some additional information to assist you further. In case you made the purchase with a credit card, could you kindly provide the bank statement for the past 3 months? This is to verify and confirm your purchase at our store. If the purchase was made in cash, please try to recall the exact day, date and time of the transaction, as this will help us in retrieving your purchase slip. Once we have these details, we will be able to further assist you in resolving your issue.