Service Non-excistent

I have ordered 2 trampoline's on Black Friday and paid them the same day, it is now two weeks later with my order still on hold, it is impossible getting hold of anyone on the number provided, you are put on hold and eventually the call gets dropped, I was able eventaully to get hold of someone last week Tuesday, which was not willing to help in anyway, just told me I have to email proof of payment again, I have sent it to three addresses, sent a complaint through and posted on there facebook page, till now nothing has happened, I am utterly disappointed as it seems like this company clearly has no regard for customer service.